The Cannstatter Wasen, Germany’s second-largest folk festival after Munich’s Oktoberfest, has barely opened its doors – and already faces controversy.
The consumer rights association of Baden-Württemberg has filed lawsuits against several beer tent operators, accusing them of unfair practices and excessive charges for reservations.
According to the watchdog, its review of booking systems, processing fees, and voucher rules revealed questionable practices.
High shipping and handling fees questioned
Guests reserving spots at Stuttgart’s festival often need to purchase entry wristbands and food or drink vouchers in advance.
The tents charged between €10 and €18 for shipping these items – significantly higher than standard postal rates.
In addition, five tents levied processing fees ranging from €5 to €15.
“Providers are only allowed to charge for actual costs incurred,” said Sabine Holzäpfel from the consumer group. Several tents lowered their fees after being warned, while others are now facing lawsuits.
Mandatory vouchers raise concerns
Another contentious issue is the obligatory purchase of food and drink vouchers when reserving seats.
Depending on the day and package, costs ranged from €16.50 up to €156.20 per person. On Fridays and Saturdays, the minimum spend often reached €60–70 per head.
In most cases, vouchers could only be redeemed on the reserved day, leaving guests with little flexibility. While some operators adjusted their rules following criticism, others may now have to justify their practices in court.
Beer tent operators defend fees
Festival hosts strongly rejected the allegations. Spokesman Werner Klauss told regional broadcaster SWR that higher shipping costs were justified because of insurance coverage: “If documents get lost, we have to provide replacements.”
He added: “People can freely decide whether to book or not. It’s their choice.”
Different practices at Munich’s Oktoberfest
Consumer protection officials pointed out that Munich’s Oktoberfest uses a different system.
There, reservation documents are picked up directly at the office or in the beer tents, meaning no shipping costs apply.
“If delivery is required in exceptional cases, only the actual postage may be charged,” said Simone Bueb, consumer rights specialist in Bavaria. A small processing fee is allowed, but within legal limits.
Meanwhile, a separate scandal surfaced in Munich last year: two security staff members allegedly took cash bribes to let guests into an overcrowded tent. They were later arrested by police.
